Please call 911 if you have an Phone: 770-667-0595 Fax: 770-667-6315 HMS@HMS-inc.net Get answers to commonly asked questions about unburied wire, cable installation, and repairs. By coping if you mean the u-guard that would just be a ground wire, unless there's a cable running down the pole, ground would be about 1/4 inch in diameter. Whenever the Company decides it does not wish to receive calls for customer service, it simply shuts down the phones. Just call 1-800-COMCAST and tell them it's a tripping or traffic hazard. Find help & support articles, chat online, or schedule a call with an agent. The outage for Comcast's Xfinity internet service affected tens of thousands of customers across the country, including in the Chicago area. In its first year alone, Comcast RISE has provided more than $60 million in grants, marketing and technology services to more than 6,700 small business owned by people of color including Black, Indigenous, Hispanic, and Asian Americans. Please call 911 if you have an Call us at 800-477-5050. Additionally, you can report a downed line online via the Verizon Troubleshooter. something to say, I just filed a small claims suite. Download the Xfinity My Account app to make an Xfinity bill payment via mobile. June 02: Problems at Comcast Xfinity Comcast Xfinity is having issues since 08:20 PM EST. (Note: please use this option only if you actually see a downed wire. Select Chat. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. For your own safety do not touch or move the downed line as power lines can be confused with phone or cable connections. Call Emergency Services When Outside. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. We invite you to use the contact form below to get in touch with us. Then Call Us. Repairs And Service Appointments 4 Resources. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Per Bill: >. The following outage map shows the most recent areas in the United States where Comcast Xfinity users have reported their issues and outages. May 09, 2022. We have been working proactively to help all our small business customers. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Average Customer Rating. Click to see full answer. Additionally, you can report a downed line online via the Verizon Troubleshooter. Check Current Status. May 10, Stay at least 30 feet away from any downed power line, and don't go near the pole or anything touching the line. To pay your Xfinity bill, you can: Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone. If you have a downed telephone line in your area, please report it to Verizon Repair at 1-800-VERIZON (1-800-837-4966). Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. For the life of me I cant find an obvious way on Comcasts website to report a downed wire, so if anybody from Comcast reads my blog: hey youve got a wire down in the street on S. Morgan, just East of the intersection with 51st AVE S! In the 'To' line, type "Xfinity Support" there. Get a WiFi analyzer app and see if theres any WiFi interference. 3. Download the Wehe app on your Android or iOS device.Launch the app tap on Accept to the TOS.Choose Run Tests.Use the toggle buttons to select the apps on which you want to run a test. Tap on the Run Test button. The app will take a few minutes to show the results. 220 South Main St. Memphis, TN 38103. Comcast Introduces Additional Efforts to Increase Participation in the Affordable Connectivity Program. Follow the instructions given in the link provide in the fourth post. Call 800.288.2020. Get set up to use enhanced 911 (E911) and integrate your current security system with your Comcast Business Voice or VoiceEdge Select service. Marcien Jenckes Named President of Charter and Comcasts New Joint Venture to Develop and Offer a Next Generation Streaming Platform. Want to suggest a service to track? If you are having an issue with Comcast Xfinity and your location is not listed, make sure to submit a report below. by Goldy Friday, 10/2/09, 11:44 am. Visit www.xfinity.com to make an Xfinity bill payment online. How to Reach a Real Person at Comcast/Xfinity. To report an unburied wire, exposed cable, or compromised man-hole covers both AT&T customers and non-customers can report it by calling here, 800.924.9420. @comcast had an outage on Monday night and I havent had internet since. It drooped over the roadway and what I thought was a power line before leading into the house. Click the "New message" (pencil and paper) icon. (Note: please use this option only if you actually see a downed wire. Remember: This number is just for unburied ground cables. If you are a DSL or U-verse customer, you may also report an un-buried wire or exposed cable using Live Chat support on our Support Center. ET. Or, call us directly at 1.800.VERIZON (1.800.837.4966) for assistance. 2. Nearly a 3 year old topic. Find a Comcast Service Center. You may have to enter a lot of personal information to get connected, including your ZIP code. Phone Number:1 (800) 934-6764. Do not assume that because your power is out there must be a wire down somewhere.) 0 Kudos. Service Outages And Interruptions. After two days of trying to contact somebody at Comcast who had. Make sure you follow the instruction I suggest you read the entire topic prior to calling. Non-customers call 1.800.Verizon (1.800.837.4966). General Emergencies. You can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. Call Us 24/7. The emergency number is the same as the non emergency number 1800 Comcast, have the police call if its impeding traffic. Wait times may be longer than usual during an emergency. Non-customers call 1.800.Verizon (1.800.837.4966). If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-201-4099 to report the problem. Installations. >I was waiting for someone to say 'for the fastest response, cut it and let. >someone report an outage'. Line down emergency number? Hope this helps you out. Check your technician's estimated time of arrival. Type your message in Shortcut: N/A - Edit. Going by Down detector, Comcast is encountering an outage again as can be seen in the live map below. Update 15 (May 10) Going by reports proliferating on Twitter, Xfinity/Comcast users in some areas are experiencing an outage. Down detector also conveys the same as can be seen in the live image below: Update 16 (May 11) Move closer to the WiFi router / hotspot. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Xfinity by Comcast outages reported in the last 24 hours. Xfinity by Comcast outages reported in the last 24 hours. Sign in to My Verizon to schedule a time for a Customer Service Representative to call you. The automated operator doesn't seem to understand line down. The ground around your car may be energized. Get online support for Xfinity products & services. The company's support page on Twitter has been flooded with complaints about outages, and the website Downdetector is reporting as many as 54,000 outages for Xfinity. To pay your Xfinity bill, you can: Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone. Learn how to report an issue, like refund and payment issues or safety concerns. These people then supposedly guide victims through the malware removal process. Box 2458 Alpharetta, GA 30023-2458. A drop-down list appears. Enhanced 911 Enhanced 911, or E911, is just like regular 911 except that your telephone number and location are automatically transmitted to the operator during the call. The outage was caused by bullets that pierced our network lines in two Rockford locations on Saturday. We cant thank our crews enough for working tirelessly over the holiday weekend to identify and locate the cause and repair and restore service as quickly as possible. (Note: please use this option only if you actually see a downed wire. Click to see full answer. see below. If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. The malware must be eliminated immediately, and thus users are encouraged to immediately contact 'technicians' via a telephone number ["+1 (866) 475-7161"] provided. Ann154 is correct as you will need to contact Verizon Fios for landline and cable services. Score 1.3. Do not assume that because your power is out there must be a wire down somewhere.) Shortcut: N/A - Edit. Technical support was unavailable, so I used the online chat. First Call 9-1-1. Sound the horn, roll down your window and call for help. The map shows outage locations and estimates the number of affected subscribers. May 12, 2022. Use your mobile phone to call 9-1-1. Hey Comcast your wire is down! Reschedule or cancel an appointment online. In my area of NJ, Comcast will send a tech out next day for a line down. But it's up to the homeowner to contact Comcast. Visit www.xfinity.com to make an Xfinity bill payment online. At the moment, we haven't detected any problems at Comcast Xfinity. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. (3,648 Views) @Calen1269 wrote: There's a Verizon wire down in front of our house. Subscribers can also contact Comcast Business chat agents for additional support. Do not assume that because your power is out there must be a wire down somewhere.) Naturally, I called 1-800-COMCAST, 1-1800-XFINITY and every other number I could find. nealwol. In my area of NJ, Comcast will send a tech out next day for a line down. To report an unburied wire, exposed cable, or compromised man-hole covers both AT&T customers and non-customers can report it by calling here, 800.924.9420. It is common for some problems to be reported throughout the day. Followed suggestions & link to downed wire assistance from another thread, which led back to the original online customer service we'd already explored. Contributor. Due to a Comcast outage, the police departments number of 630-837-0846 is temporarily down. Just call 1-800-COMCAST and tell them it's a tripping or traffic hazard. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. It is common for some problems to be reported throughout the day. Call wait times are > 1hr, and we were disconnected when we called to report it. Return your Comcast Business equipment. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Call 911 immediately if a power line is down. Due to a Comcast outage, the police departments number of 630-837-0846 is temporarily down. Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance. Comcast Customer Service Phone Number. Anyone who touches the equipment or ground around your car can be injured. Help is here to get you pointed in the right direction. Homeowner Management Services Inc. P.O. If the Comcast Xfinity Internet looks good, here are a few of things you can try: Reset your router, restart your smartphone / computer. Call Emergency Services. Service Outages And Interruptions 4 Resources. Repairs And Service Appointments. Prior to changing your office address, please call (800) 391-3000 and notify Comcast of centurylink:regionalizer/regions/Q Only If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Download the Xfinity My Account app to make an Xfinity bill payment via mobile. In fact, "Comcast Cable Warning Alert" is fake. Comcast Customer Service Phone Number Phone Number: 1 (800) 934-6764. Warn others to stay away. You can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. :) I had vehicle damage from a low-hanging Comcast cable. Downed power lines are a serious emergency and should be reported immediately by calling Memphis Light, Gas and Water's 24-hour Emergency Hotline at Again, to report an emergency such as a downed wire, an extremely low wire or one that is sparking, call MLGW's 24-hour Emergency Line at (901) 528-4465. Unburied cables or exposed wires. An outage is determined when the number of reports are higher than the baseline, represented by the red line. If you move your Voice or VoiceEdge Select service to a different address without notifying us, 911 calls may be directed to the wrong emergency authority or may transmit the wrong address. If you need to contact us, it'll be helpful for us to have some information about your outage:If you have a TV Box, make sure the channel number is lit in the channel window. If you have other TVs, check if the problem is with one TV or all of them. Check with your neighbors to find out if they are having a problem or if only your TV is out. The emergency number is the same as the non emergency number 1800 Comcast, have the police call if it's impeding traffic. Schedule a call with us. If you are a DSL or U-verse customer, you may also report an un-buried wire or exposed cable using Live Chat support on our Support Center. Message 2 of 3. : Comcast - reddit great www.reddit.com.